About a year ago I wrote an article about “work request management” that drills into 4 scenarios and compares and contrasts them – Customer Examples of Work Request Management apps for SharePoint. Lots of type of requests should be managed. Examples are: Trouble tickets (IT), Requests for proposal (BD), Capital Purchase Requests (Finance), HR Staffing (HR), Contract Reviews (Legal), Material Storage (Manufacturing), Demo Requests (Sales) and Marketing Campaign Requests (Marketing) …
These types of Requests are important to respond to. They generate work or use capital or other resources and should be managed. Requests and the associated work need visibility, tracking, reporting, a structured and automated way of getting them approved and tracking the work. They are a core way that work gets initiated and done across your workplace. The problem is that often, the types of requests that should be managed end up instead being driven through ad hoc activity, mainly email. This adds costs and risks to the organization. Multiple the cost/risk of one scenario times the number of scenarios and it is a big cost with a lot of risk.
CorasWorks is very well suited for request management applications. Over the last year, we’ve seen more and more CorasWorks-based applications created to address all sorts of types of request management needs. The ROI on these apps is very good – however…
The practical challenge for organizations is that there are so many different scenarios. They are architecturally quite similar but differ in the details. And, the details matter to the end customer. While the end result is quite good using CorasWorks, it takes a bit of time and some knowledge to configure CorasWorks for each specific application and to modify it when things change. Compared to other options, we have a good general solution. But, we thought that with a bit of focus we could make it even easier, more approachable, more scalable, and, more cost-effective for you to meet the business needs.
So, we decided to create a “vanilla” Request Management solution. This solution, now in Beta, leverages the new v11.3 feature set to make it much easier to crank out purpose-specific request management apps. It is the “vanilla” version. You use the solution and the new onboard features to create your flavor of it to meet the specific business needs. Thus, the value proposition is not that you get just one application, but, you get a one solution that allows you address a whole lot of applications.
The Demo – 6 minutes
Below is a video that shows the new Request Management solution. It walks you through the “vanilla” solution and then shows you some of the new features to make configuration a snap such as the Application Designer, Process Designer, Business Rule Sets, and Stage-based Request Details (shown below).
The Solution Beta
The solution is now in Beta. We are working with customers that want to try it out and have specific application scenarios in mind that they want to address. If you are interested, send an email to firstname.lastname@example.org or contact your account representative.