Tag Archive for Social Business Applications

Why would you want just a Social Intranet?

I recently read an article by Toby Ward posted October 18th, entitled Despite SharePoint’s Success, The Social Intranet is Still Rare. He talks of the massive adoption of SharePoint. He does a good job of describing how Intranets are evolving and the use of social media tools to create a Social Intranet. Then, he provides data showing that users of Intranets with social media tools actually are showing low levels of satisfaction. He also says that enterprise Social Intranets are rare, particularly on SharePoint. Bottom line is that I agree with what he writes. In this article, I’ll give you my take on why this is and talk about the other half of the story which is about where else people are going with SharePoint 2010, and, how fast.

The beginning…

SharePoint 2010 was launched in the spring of 2010. Basically, the features that got in were those that were in the market circa 2008. Things like blogs, wikis, discussion forums, social networking, I Like It tags. So, when you implement SharePoint 2010 out of the box, this is what you get – various social media features that can be used in a Social Intranet.

Recognize there are two perspectives of what SharePoint is (even within Microsoft). About 70% of customers think that SharePoint is “an application”. From this perspective, a Social Intranet is probably the high end of the stack of where they plan to go on 2010. The other half (less than half) see it as a platform. They view SharePoint as an enterprise, distributed work environment. It is a canvas to use to meet their organizational goals. For these folks, they may not even go to the Social Intranet, because it isn’t relevant to their objectives – they just leap frog over it.

What you end up with is a bit of a desert in the middle in the range of the Social Intranet at this point in the life cycle. It is too high for most right now. It is too low and irrelevant for the others.

Now, companies like CorasWorks cater to the platform half. We enable these organizations to go to the next level. In our case, in the context of social collaboration, it is deploying Social Business Applications on top of this platform that deliver a new layer of value and leverage an entirely new set of technologies. This next generation of applications are designed to tap into all those zillion users, engage them, and most importantly, channel their collaborative potential into activities that drive business value.

Below we show two comparative lists of items. The ones on the left are the capabilities that the super majority (largely IT-focused) people talk about in the context of a Social Intranet. The ones on the right are the Social Business Applications that the other half (largely business group driven) talk about putting in place to leverage this collaborative work environment to achieve a business result.

 

When we talk to customers, we are talking about the apps on the right. The conversations are just different. They focus on specific scenarios and how you get there leveraging what we offer along with everything else the customer may have.

It is true that our solutions provide a whole new set of technologies that leverage that collaborative potential and put it to purposeful use -things like Business Activity Streams (that actually filter out social and email noise), Stage-Gate processes, Task Automation, Collaborative Management Reviews, Portfolio management, custom forms, supporting activities etc. But, they are the means to the end, not the end in and of itself.

An interesting change up is that the majority of our customers for these new solutions purchase our products and services BEFORE they deploy SharePoint 2010 in production. This is really new for the SharePoint 2010 cycle (it didn’t happen in SharePoint 2003 and SharePoint 2007). We believe that these customers absolutely get the new breakout potential for SharePoint 2010 and are immediately moving to leverage it to drive business value. In today’s world, it is a luxury to invest the time and effort on something like SharePoint 2010 for a nominal benefit. These organizations are simply looking for leverage to drive significant tangible business value.

Those that breakout

I go back to my original question, “Why would you want just a Social Intranet?”. My guess is primarily because that is what you perceive the high-end of the use case of SharePoint to be within a given view of the cost, time and risk. You are not alone. In fact, as stated above, right now you are in the majority. However, I have a feeling that at this point this position is a risk. These new technologies and the applications they spawn for purposeful collaboration are powerful. Plus, we’ve gotten a lot better at reducing the time, risk and cost to get there. SharePoint 2010 is one of the great platforms to make this happen. Those organizations that figure it out are simply going to outperform those that do not.

william

Driving Business Value with the New Project Initiation social business process

Last week we added the New Project Initiation (“NPI”) application to our App Showcase.  This CorasWorks Cim-based app running on SharePoint 2010, front-ends your Project Management systems and provides you with a broad funnel for new project idea/proposal capture and collaboration and a process to review, evaluate and approve them. The application addresses an area of Demand Management that is common across all departments and types of organizations. In this article, I’ll look at the business scenario, drivers of business value, and common objections/pushback that you get by adding this front-end app for Demand Management to your project work.

The Business Scenario

All organizations do project work and we typically have many tools to manage the details of execution of a project.  CorasWorks even provides such a tool, the CorasWorks PPM, for Project Portfolio Management on SharePoint.  In working with our PPM customers, we found a major gap and opportunity to better manage the front-end funnel of project work – a gap that we have now filled with this NPI app.

Any standard Project Management methodology will talk about the importance of Project Initiation.  They reference techniques such as the form of a good Project Charter, the review criteria, etc.  However, the big opportunity is to change the game by adding a collaborative front-end for Demand Management.  The idea with the Cim New Project Initiation app is to open the front-end to a much broader group of people.  To make it easy for them to contribute new projects.  To provide a rich collaborative environment for them to enhance proposed projects and vet them.  All of this activity then feeds into a managed process (that can vary) where the proposed projects can be reviewed, further enhanced, evaluated, and then approved or not.  Then, the approved ones get pushed downstream to be worked on as a project. This workstream helps you funnel demand into a structured process – giving you greater visibility and engagement, as well as, control over what gets worked on.

The schematic below depicts the typical way that the end-to-end “workstream” works.  The Cim application handles the Collaboration and Process phases of the workstream.  It then connects to the Projects phase which is where you manage “execution” through your normal Project Management tools.  You have feedback loops across the workstream.

New Project Initiation Workstream

 

The Business Value

The business value that you derive by adding this NPI front-end comes in a number of different ways. It boils down to lower costs, better return on your project investments,  increased chances of making the right investments, and, less friction and greater readiness internally when the projects are delivered. These benefits are all part of doing proper Demand Management.  Let’s look at some key drivers of these outcomes:

- Eliminate Duplication – What projects is your organization doing?  Which are duplicative and even wasted, unmanaged competitive efforts?  By having a visible front-end, you eliminate or lessen duplicate efforts that cost you valuable resources and time to market.

- Encourage managed competition – What projects is your organization doing? Sometimes you actually want managed competitive efforts, such as two projects to vet two different technical approaches.  They are duplicative in terms of the objective by design, yet, by making them visible and managed you can quickly determine the right way to go and reallocate to the winning solution.

- Balance Project Work with Resources – There is a never ending desire for projects.  They always outstrip available resources.  By seeing the full pipeline of proposed projects and the portfolio of active or completed projects, you can throttle the projects that are initiated to match the available resources.  If people are required to put projects into the system to allocate resources (of course over a threshold) then you can manage this balance.

- Do the Right Projects – Which are the right projects to do?  If you could always do the right projects at the right time, you’d be unstoppable.  First, you need to know the Pipeline (future) and Portfolio (active and past).  Then, you can leverage your entire workforce to weigh in and vet projects collaboratively in the Pipeline.  You can then evaluate the Pipeline projects against one another AND against the ones that are already active or that were done.  You are leveraging the front-end for collaboration and then using it in your decision making for your project portfolio.

- Scope Projects Right – The benefit of the visibility and the collaboration on the front end is that the project gets more eyes on it, in a comparative context, and, the “charter” can be enhanced to try and arrive at just the right project scoping that is relevant to the objective, the resources, and the time.  You’d be surprised how a small fact from someone usually outside of the normal, back-room process, such as a new competitive initiative or market change, can alter the scope and thus the ultimate success of the project.

- Visibility Driving Readiness – The app never sleeps.  As a proposed project goes through the cycle the status and supporting information is at the fingertips of the organization.  They get to have their say up front.  They know which projects got funded.  They can track the progress of execution and be ready – to help or benefit by the result.  The system takes care of keeping interested people informed.

 

The Pushback to Adopting the New Process Initiative App

Many of our customers are adopting this use of Cim.  In particular, our customers using CorasWorks PPM are dropping this application onto the front-end to have an integrated project work stream all running on SharePoint.  But, these champions and most others face pushback within their organizations.  Let’s look at some of the common objections:

“Our people aren’t ready for this level of visibility” – Most are not.  But, isn’t that perhaps the problem, the constraint, and the opportunity.

“We don’t know our process to approve projects” – This is very common.  Many organizations don’t have a process or criteria to approve projects even at department and division levels.  A manager just approves it if they have resources.  If they need resources, they go to their manager.  One approach is to use this system to have people ONLY register projects. Then, learn how they go about approving them, getting their resources, and, what the success is.  You’d don’t have to even have a process to approve projects to realize value.  You don’t need the same approval process and criteria for all divisions and project types – in fact, it should vary and the Cim solution supports different work streams.

“We have a very deep process” – We can accommodate that also.  Cim is unusually flexible and deep on Process Management.  But, whether you have no process or deep process the key is the front-end capture and collaboration that feeds into it and supports the decision making.

“We already have a PMO” – Great.  They can manage the process of approval for that threshold of project.  Now, just bolt on that front end that engages the whole organization, department, division, get the collaboration going, and, they will now have some real-world input into their process.  In addition, you can capture and manage projects at a lower threshold, effectively having mini-PMO’s so that the value of good visibility, collaboration, decision making, and management gets pushed deeper in the organization.

“What about our secret projects” – Secret projects like Corporate Acquisitions should not go into a broad, collaborative front end.  This solution is about the super-majority of the projects, not the few.  (NOTE: We could provide you with a secret project solution like we do for our Military and National Security customers.)

“We really need to get our Project Management system going first” – Maybe.  But isn’t this a bit like building your manufacturing plant before you have a handle on demand.  Maybe getting control over the project pipeline, and getting people used to engaging and collaborating on the front-end should be the first thing that you do.  Then, use that to determine which tools will be best to execute on which type of project.

“We use different Project Management systems” – Everybody does.  The truth is that the number 1 tool is the spreadsheet.  The key is that this front-end can be open, collaborative, and consistent, and then, integrate with multiple execution tools.  The Cim solution integrates natively with the CorasWorks PPM.  It also integrates with native SharePoint Project Sites, third party apps on SharePoint, and Microsoft Project Server on SharePoint.  And, it can integrate to external systems such as Sopheon, Siebel, Salesforce, MS CRM, Clarity et al in a read-write manner.

 

Summary

In summary, the shift is to apply a Demand Management methodology on the front end vs. being focused on just the project work itself.  By taking a broad view of project work across your organization, we hope that you can see the value of greater visibility, engagement, and collaboration on the front-end.  And yes, there are internal objections.  It helps that Cim is quite flexible so that you can start in a way that makes adoption more organic.  You may use it for just registering projects or put strong process behind it.  You may just start with a single department.  Or, you may open it to a whole division or the entire enterprise.  And, you may have different work streams for different project types or business groups.  Whether you have one NPI work stream or many, you are able to see across them all and the full life-cycle to help you make the best decisions that you can.

I believe as the research indicates, that for most industry segments the organizations that master the front-end approach of Demand Management will out compete those organizations that master the mechanics of project delivery.  You need both Demand Management and Project Delivery to succeed.  But, right now most organizations are lacking on the front-end, since the types of tools such as Cim are relatively new and just getting adopted.

 

william

Engage the User with the Cim Activity Stream

In my last post, I explained how Cim enables you to create many different social business applications for your SharePoint 2010 environment.  I ended with a scenario of how we bring it all together to provide end-users with a single user experience across all of these applications.  The key enabler is the new Cim Activity Stream.  In this article, I’ll drill deeper into it to explore why and how it works to drive user engagement.

 

The Need for User Engagement – Power to Drive Business Value

Cim is social business software (SBS).  You use it to create applications.  However, the types of applications are a new breed.  They are targeted at a much broader group of users, they are more collaborative, and they are usually distributed across the entire landscape of your SharePoint environment and beyond.   The objective with SBS is to have apps that are the mechanism of business value, yet, to engage a much broader set of users that are the power that drives the business value.  At the end of the day, you don’t get far without engaging the user.  This is particularly true with this breed of enterprise app.

So, how well are most of us doing that today…

 

Engage the User: Meet Kim White

Whenever I speak with customers the conversation is focused on the application, the process, the use that will drive value.  This is understandable; it is how we’ve been trained to think.  As an industry we tend to think about the user interface of the app.  Usually, we do not think about the user experience across all of the apps.

Meet Kim White.  She is a Product Manager that I talk about in my presentations.  The organization needs her engaged in many different activities.  She also wants to engage in other activities to contribute her best.  Below we show a schematic of some of the activities she would like to engage in.

Kim-White_thumb2

In a typical organization, how does it work for her?  Maybe she has access to a bunch of SharePoint portal sites, team sites, and project sites.  She has to remember URLs and go everywhere to get work done.  To find out what is up, she has to remember to check.  She has to check multiple “data typed” lists and libraries – and that is just one site.  Or, maybe she can use email and look for the needles of value amongst the “noise”.  Further, the organization has gotten smart and now has an array of SAAS apps that she has to also log into separately and check out.  Then, there are the other really fun enterprise apps she gets to use.

This is typical.  From an end-user perspective, it is not pleasant.  In truth, as organizations we just don’t make it easy and convenient for users to effectively and efficiently engage.  We have few established, structured “channels” for this engagement.  Users usually don’t even know what channel to use to engage.  Where do I contribute an idea to improve a process?  Do I email it to “All Employees”? How would I get help to solve a technical challenge?  How do I log this change request from a customer before I forget?  Where can I get some great stories from customers to use in my marketing decks?  We lack channels for engagement, and, we lack a simple, convenient user experience to use engage through these channels.

With Cim v2.1 on SharePoint 2010, the user experience of your workplace is different – and much better.  The key new feature is the Cim Activity Stream and how we have tied it into all of the Cim social business applications that you can deploy across your environment.

 

Cim Activity Stream

Let’s just change our perspective.  Imagine that your organization will have lots of social business apps that serve as the channels for your users to drive and derive business value.  They will have collaborative information resources, communities of practice and purpose, idea communities and challenges, business processes, and services.  But, let’s set a new rule – we are only allowed a single user interface for users to use to contribute, collaborate, and engage in activity across all of the apps.

The Cim My Activity Stream is a feature that you can deploy in any SharePoint site.  When a user goes there, they see all of the activity that is relevant to them.  They can contribute, comment, and collaborate, right from there.  They can see the history of what they have done across all of the communities/apps.  They can see what others have done on items that they created or that they “watched”.    They can see a listing of communities and watch them.  When new communities/apps are deployed across your environment, they just light up for the user to choose whether to watch them.

In sum, the Cim Activity Stream is their gateway to your collaborative workplace.

Below is a screenshot of the Activity Stream deployed in a Department Portal.  If this is where the user tends to work, viola, there is there Activity Stream, at their fingertips. This is our default configuration and shows the Community Listing on the left.  On the right is the My Activity Stream snaplet.  It has three sections: My Stream (what others have done), My Activity (what I have done), and My Watch List (what communities and items I am watching).

Activity Stream

So, working from here Kim White has all of your resources and activities at her fingertips.  She can choose what to watch and what to engage in.  She can throttle the level of activity.  She can contribute as she chooses.  As people do work, she sees the activity and responds.  From this one place, she has a single way of engaging in all of the activities that she needs to engage in or that she wants to engage in.

kim white engage

For Kim White, and, each of your many, valuable employees itching to contribute and engage – life is good.

william

Cim v2.1: Our approach to adding value with Social Business Apps

Since the launch of Cim v2.1 last month, I’ve had a lot of meetings with customers.  The conversation quickly turns to a discussion of what are the most valuable applications of this social business software across their SharePoint 2010 environment.  With Cim v2.1, we make it easy to frame this conversation because we ship with 3 core solutions that are ready to implement out-of-the box.  Each of these is really a framework for a category of applications.  Armed with this, customers get focused on the business value much more quickly.  In this article, I’ll go over our solution oriented approach and how it delivers business value to you.

 

The 3 Core Solution “Buckets”

Cim v2.1 is a flexible, integrated system, with many applications.  Yet, to accelerate business value, we have framed the product within the following three core solution “buckets”:

- Cim Collaboration – for Social Collaboration

- Cim Process – for Social Business Processes

- Cim Innovation – for Idea & Innovation Management

Below is a standard slide I use to introduce the three core solution “buckets”.  Each represents a category of applications.  In most situations, the business groups initially come to us looking for an application within just one of these buckets.  So, we’ve made it easy for them to succeed in that one area first and then expand their application scope.

3 solutions

To make it really straight forward to get to the initial business value, the product ships with three pre-configured “base reference implementations” (BRI’s) – one for each solution.  These documented implementations deliver an application within the solution bucket and set a standard for learning and training.  They are as follows:

Cim Collaboration – a Department Portal for collaboration across multiple communities and integration with a native SharePoint team site to show how users can have a great collaborative experience when working anywhere across SharePoint.

Cim Process – a process for capturing and managing Process Improvement Ideas.  This leverages the collaborative community to capture ideas and collaborate on them.  It then introduces how you can set up and configure the process side where you review, evaluate, and decide on the improvement ideas.

Cim Innovation – this solution uses a Product Innovation scenario.  It shows how you can have many different idea communities and challenges that feed into a central management hub where you do your processing of the ideas to transform them into approved innovations.

Having the three separate BRI applications allows IT and the business groups to focus their efforts and deliver that first piece of business value.  It also serves to train them up on how to implement Cim. The key is that we are not just selling and installing a set of capabilities, but, starting with ready-to-go solutions.  This approach makes it far more effective for customers to then envision the next application and the next. 

 

Sample Applications within the Solution Buckets

The 3 solution buckets and the BRI apps are the beginning.  For each bucket, we have standard applications that are commonly desired by customers.  For many of these, we have a stable of designs, best practices and “flavorized” modules to be applied.  Below is a slide showing examples within each solution bucket.

solution apps

How is this range possible?  In essence, Cim is unusually flexible.  In fact, I’d say that it delivers three qualities that allow users to meet varied application needs.  They are flexibility, adaptability, and extensibility.  This translates to the ability for you to implement applications that fully meet your needs.  Let’s look at each of the three qualities and what it means to you.

Flexibility – Cim is a modular system.  It is designed so that modules can be dropped into a SharePoint environment and “loosely” connected, but, work as a system.  This allows for great variation, particularly as the applications become bigger and broader, such as multi-phase processes that span a SharePoint environment.  Imagine you have an Innovation Process.  As you spin up new challenge communities, they light up at the fingertips of end-users wherever they work, and, they automatically start feeding into the existing management process site.  It just works, even though users are working in very distributed places across SharePoint and working in different contexts.

Adaptability – CorasWorks is known for its adaptable software.  This means that organizations can easily modify the software using Wizards and configuration instead of having to crack compiled code.  Four key areas of adaptability of Cim are 1) a flexible web 2.0 style interface supporting CSS/XSLT branding and UI changes, 2) configurable community options to make them fit for purpose, 3) very adaptable business processes to modify the process and the individual activities within it, and 4) the ability to create custom user actions to automate work, connect to external SharePoint sites for supporting and downstream activities and to feed the Cim Activity Stream.  This adaptability is absolutely critical to empower business groups to continuously modify and refine their communities and their processes as they learn and their needs change.

Extensibility – Cim is powered by the CorasWorks Solution Platform running on SharePoint.  This industry leading platform is 8 years old, very mature and now in v11.    The platform enables you to extend Cim in many key ways.  You can tie into SharePoint and external systems in read-write modes, create highly unique presentation widgets (charts, mashups, etc.), add custom mobile extensions, and even, open Cim up to be consumed by external systems.  All of this is done purely through configuration – no need to crack code, deploy code, and support custom code.

 

Bringing It All Together – One Experience for the End-User

With Cim you can address a number of different solution areas and have a wide variety of applications.  It could appear that you would end up with separate siloed applications, with separate UI’s, training, maintenance, etc. – like the old days.  With Cim v2.1, this is not the case.  The breakthrough in Cim v2.1 is the Cim Activity Stream.  It provides end-users with a single place to go that enables them to collaborate across all of the information resources, communities, challenges, services, and, processes that you’ve deployed with Cim.  This makes it remarkably easy and convenient for the user, and thus, engages the user to participate in driving your business value. 

Below we show a screenshot of the Cim My Activity Stream deployed within a Department Portal.  Note that from here they are engaging in activities across the environment.

Activity Stream

Imagine that you want to deploy an application across your entire enterprise that will capture Cost Reduction Ideas, allow broad user collaboration on them, and, put them through a process for evaluation, approval, and, implementation.  You’d drop in your new community, configure your process to evaluate ideas, and click to Go Live – instantly, all users across the enterprise will now have your app at their fingertips and can start contributing and collaborating.  There is no need for users to go any where, no need to deploy new things in sites for users, no need for them to learn a new app UI or be trained, and, no need for you to built-out a branded portal for end-users.  Yet, you now have an enterprise app, in production, with mass scale, delivering value. 

So, in sum Cim delivers business value by delivering on both sides of the coin.  On one side you have support for a broad range of applications that are fit to purpose and serve as the mechanisms for business value.  On the other, you have a single, consistent user experience across all of the apps that engages users to actually drive the value home. 

william

Cim v2.1 Overview: Social Business Software on SharePoint 2010

It’s that time again.  We’ve been heads down on CorasWorks Cim v2.1, the next release of our Social Business Software solution on SharePoint 2010.  In this article, I’ll cover some of the key aspects of this release…

Release Date: The target release is the week of the Microsoft Worldwide Partner Conference (WPC) – July 11-14. 

Social Business Software Layered on SharePoint: There is a growing group of social software players primarily with SAAS offerings on proprietary platforms transitioning into social business offeringsCim has taken a different path. We layer our social business solution on top of SharePoint, taking advantage of the broad adoption of this enterprise collaboration platform already owned by many organizations, while also, serving to bring it all together as an integrated system.  In addition, by leveraging the CorasWorks platform and native SharePoint capabilities, Cim is able to offer the flexibility and customization depth for organizations to create robust business processes and apps that leverage social business collaboration.  This combination of breadth and depth, provides organizations with a very compelling approach to driving business value through social business software while leveraging the platform, existing build outs, knowledge, skills, and adoption that they have already invested in.

New Base Solution – Cim Collaboration: The purpose of our base solutions in the product is to make it faster and easier to get productive with robust social business scenarios with Cim.  We started out with Cim Innovation for Idea and Innovation Management with the v1.2 release in September 2010.  With the v2.0 release in February 2011, we added Cim Process for Social Business Processes.  Now, with v2.1 we are addressing the broad collaboration needs of users on SharePoint 2010 with Cim Collaboration.  This new core solution makes it a snap to enhance collaboration across your SharePoint 2010 environment. 

Cim Activity Stream: The key new sub-system of Cim v2.1 is the Cim Activity Stream.  It is the ultimate in collaborative convenience.  Users now have one place to go, to interact across all of the social business scenarios – general collaboration, collaborative business processes, and innovation scenarios.  The collaborative activity, the management activity, and the downstream process activities all feed into a single activity stream.  From there the user can see their personal activity across all of SharePoint, see the activity of others on the items they have created or watched, and manage their stream.  It is designed to reduce navigation, lower the “social noise” and the “email noise”, and, allow people to easily collaborate with others on relevant work.

SharePoint 2010 Social Network Integration: For the pure social side of activity, we’ve opened up Cim v2.1 to integrate with SharePoint 2010 social features.  This includes integration with user profiles to see who co-collaborators are, drill down into My Sites so that you can directly interact with people, and, social tagging (likes and notes) to push individual items into the SharePoint social network via users My Sites.  For those with SharePoint 2010 Standard or Enterprise, this gives you a convenient channel into your social network and activity without pulling the potential “social noise” directly into your business focused Cim Activity Stream.

Getting More Native with SharePoint 2010: With previous releases of Cim, we’ve often emphasized, custom branded portals.  We still support that and we make it easy.  However, most customers have lots of existing SharePoint sites.  With Cim v2.1 we have extended our architecture with “Snaplets” to allow you to drop a lot more functionality directly into existing SharePoint sites, be they Enterprise Portals, Department Portals, Team Sites, or My Sites.  We even allow you to deploy “micro-communities”, so that you can support multiple communities, challenges, campaigns, collaborative processes in a single existing SharePoint site.  Thus, there is no requirement to create “yet another place to go”.

Social Business Apps: We believe that purpose-driven, social business apps represent an important next generation of collaborative business applications on SharePoint.  They are simpler to understand, easier to use, more collaborative, and, with Cim v2.1 all natively integrate into a single user experience.  We have started to show off specific Cim-based social business apps in the new CorasWorks App Showcase.  We started with Knowledge Pool (collaboration) and Change Request Management (a nice example of a robust social business process).  Check them out.

Cim Open App Framework:  Cim v2.1 continues to build out the Open App framework.  For those familiar with CorasWorks v11 solution platform on SharePoint, Cim leverages this platform and delivers a whole new open development framework used to customize Cim for your application needs.  The Open App framework relies on “xDeveloper” skills (CSS, XSLT, XML, jXXX) – all non-complied code, but, definitely for developers.  You are able to customize the UI completely, the middle tier, and the back-end connectors.  With social business apps, we believe that the market needs this extensive flexibility.  It is an area of apps that is very rapidly evolving and innovating.  The Open App approach allows us to innovate and you to innovate.

I’ll be fleshing these topics out over the next month as we move to the release.  If you want a preview of Cim v2.1, just ping your CorasWorks account rep or send an email to innovation@corasworks.net.

william