This month we released our new CorasWorks Customer Center (http://help.corasworks.net). It replaces the CorasWorks Community as the primary place for customers to go to access resources. Over the years our customer resources got spread out to multiple sites – it happens. The new Customer Center brings them back together and raises the bar to make it easier for you to add value. In this article I’ll walk you through what I think are important details to leverage it – why and how.
Before getting into details, I am going to give you one solid reason to access the Customer Center and go into the Platform Learning Center – we now have 20+ self-service videos with more than 6 hours of learning content that will save you time and money, and help you add value to your organization. Use it for yourself and share them with others in your organization.
The Customer Center Tour
When you first visit the site, you will be taken on a tour of key features of the Customer Center. If you don’t have time to explore it now, no problem, you can launch the tour at any time from the main menu at to top of the screen.
The Home Page
Please go there and scan the contents of the page and look at the links. Most key resources are just one click away. From this home page you can access:
- Base information about our software and solutions
- Download our software
- All CorasWorks events
- Access Requests to Learning Centers
- Support contact information
- Our blogs
- The Learning Centers (Platform and CAPS).
The first thing to do is register for the Customer Center. It is a self-service system, so when you forget your username or password you can request them from the system. To register, click the dropdown arrow next to Login. A Customer Success advocate will respond promptly and ensure that you are linked to your company account. This will allow you to access all of the great content in the Learning Centers.
Accessing the Learning Centers
We have two Learning Centers that are part of our Customer Center:
- Platform Learning Center (for all audiences)
- CAPS Learning Center (for web developers).
To have access to a Learning Center you must be an employee of a customer on active Premier Annual Support and Maintenance.
To request access, from the home page, click on the Request Access link for the Learning Center you want to access as shown below in red below. We will verify that you are part of an active PASM account and provide you with access.
Platform Learning Center and Self-Service Videos
The Platform Learning Center has gotten simpler. The primary contents are a number of self-service videos (the #1 reason to go here as above). We have found videos to be the easiest thing to consume and the fastest to broaden the base of usage.
Request access and access the videos. You’ll see the menu of options on the left as shown below. Share the links and content with others in your organization.
CAPS Learning Center
The CAPS (CorasWorks Application Service) API is designed for web developers. This Learning Center is web developer oriented with examples, code snippets, and configuration code generators. Note that when we talk code in the CAPS world, we really mean a low code approach, it is for the web developer, no compiled C# here. You just don’t need it anymore to do really cool stuff. For example, the entire Customer Center is built using CAPS, Bootstrap, and classic web developer tools. You just don’t need hard-core code anymore to do cool things on SharePoint.
Say, you are working on a solution and need to know how make a request to our API. You simply go to the Learning Center, find a comparable example, use the request builder and generate the code, and paste it into your app, updating the URL to match your own site.
Below is an example of just such as case.
What is the URL for the Customer Center? http://help.corasworks.net
What do I do when I forget my username and password? Go to the home page and click the down arrow next to Log in at the top and make your request. Takes 30 seconds.
Where do I go to watch self-service videos? Platform Learning Center
Where do I go to get CAPS help? CAPS Learning Center
How do I download CorasWorks software? Click Downloads at the top of the home page (you must be specified as the active Download user).
If I just need help? Email support at CustomerSuccess@corasworks.net.