Since the launch of Cim v2.1 last month, I’ve had a lot of meetings with customers. The conversation quickly turns to a discussion of what are the most valuable applications of this social business software across their SharePoint 2010 environment. With Cim v2.1, we make it easy to frame this conversation because we ship with 3 core solutions that are ready to implement out-of-the box. Each of these is really a framework for a category of applications. Armed with this, customers get focused on the business value much more quickly. In this article, I’ll go over our solution oriented approach and how it delivers business value to you.
The 3 Core Solution “Buckets”
Cim v2.1 is a flexible, integrated system, with many applications. Yet, to accelerate business value, we have framed the product within the following three core solution “buckets”:
- Cim Collaboration – for Social Collaboration
- Cim Process – for Social Business Processes
- Cim Innovation – for Idea & Innovation Management
Below is a standard slide I use to introduce the three core solution “buckets”. Each represents a category of applications. In most situations, the business groups initially come to us looking for an application within just one of these buckets. So, we’ve made it easy for them to succeed in that one area first and then expand their application scope.
To make it really straight forward to get to the initial business value, the product ships with three pre-configured “base reference implementations” (BRI’s) – one for each solution. These documented implementations deliver an application within the solution bucket and set a standard for learning and training. They are as follows:
Cim Collaboration – a Department Portal for collaboration across multiple communities and integration with a native SharePoint team site to show how users can have a great collaborative experience when working anywhere across SharePoint.
Cim Process – a process for capturing and managing Process Improvement Ideas. This leverages the collaborative community to capture ideas and collaborate on them. It then introduces how you can set up and configure the process side where you review, evaluate, and decide on the improvement ideas.
Cim Innovation – this solution uses a Product Innovation scenario. It shows how you can have many different idea communities and challenges that feed into a central management hub where you do your processing of the ideas to transform them into approved innovations.
Having the three separate BRI applications allows IT and the business groups to focus their efforts and deliver that first piece of business value. It also serves to train them up on how to implement Cim. The key is that we are not just selling and installing a set of capabilities, but, starting with ready-to-go solutions. This approach makes it far more effective for customers to then envision the next application and the next.
Sample Applications within the Solution Buckets
The 3 solution buckets and the BRI apps are the beginning. For each bucket, we have standard applications that are commonly desired by customers. For many of these, we have a stable of designs, best practices and “flavorized” modules to be applied. Below is a slide showing examples within each solution bucket.
How is this range possible? In essence, Cim is unusually flexible. In fact, I’d say that it delivers three qualities that allow users to meet varied application needs. They are flexibility, adaptability, and extensibility. This translates to the ability for you to implement applications that fully meet your needs. Let’s look at each of the three qualities and what it means to you.
Flexibility – Cim is a modular system. It is designed so that modules can be dropped into a SharePoint environment and “loosely” connected, but, work as a system. This allows for great variation, particularly as the applications become bigger and broader, such as multi-phase processes that span a SharePoint environment. Imagine you have an Innovation Process. As you spin up new challenge communities, they light up at the fingertips of end-users wherever they work, and, they automatically start feeding into the existing management process site. It just works, even though users are working in very distributed places across SharePoint and working in different contexts.
Adaptability – CorasWorks is known for its adaptable software. This means that organizations can easily modify the software using Wizards and configuration instead of having to crack compiled code. Four key areas of adaptability of Cim are 1) a flexible web 2.0 style interface supporting CSS/XSLT branding and UI changes, 2) configurable community options to make them fit for purpose, 3) very adaptable business processes to modify the process and the individual activities within it, and 4) the ability to create custom user actions to automate work, connect to external SharePoint sites for supporting and downstream activities and to feed the Cim Activity Stream. This adaptability is absolutely critical to empower business groups to continuously modify and refine their communities and their processes as they learn and their needs change.
Extensibility – Cim is powered by the CorasWorks Solution Platform running on SharePoint. This industry leading platform is 8 years old, very mature and now in v11. The platform enables you to extend Cim in many key ways. You can tie into SharePoint and external systems in read-write modes, create highly unique presentation widgets (charts, mashups, etc.), add custom mobile extensions, and even, open Cim up to be consumed by external systems. All of this is done purely through configuration – no need to crack code, deploy code, and support custom code.
Bringing It All Together – One Experience for the End-User
With Cim you can address a number of different solution areas and have a wide variety of applications. It could appear that you would end up with separate siloed applications, with separate UI’s, training, maintenance, etc. – like the old days. With Cim v2.1, this is not the case. The breakthrough in Cim v2.1 is the Cim Activity Stream. It provides end-users with a single place to go that enables them to collaborate across all of the information resources, communities, challenges, services, and, processes that you’ve deployed with Cim. This makes it remarkably easy and convenient for the user, and thus, engages the user to participate in driving your business value.
Below we show a screenshot of the Cim My Activity Stream deployed within a Department Portal. Note that from here they are engaging in activities across the environment.
Imagine that you want to deploy an application across your entire enterprise that will capture Cost Reduction Ideas, allow broad user collaboration on them, and, put them through a process for evaluation, approval, and, implementation. You’d drop in your new community, configure your process to evaluate ideas, and click to Go Live – instantly, all users across the enterprise will now have your app at their fingertips and can start contributing and collaborating. There is no need for users to go any where, no need to deploy new things in sites for users, no need for them to learn a new app UI or be trained, and, no need for you to built-out a branded portal for end-users. Yet, you now have an enterprise app, in production, with mass scale, delivering value.
So, in sum Cim delivers business value by delivering on both sides of the coin. On one side you have support for a broad range of applications that are fit to purpose and serve as the mechanisms for business value. On the other, you have a single, consistent user experience across all of the apps that engages users to actually drive the value home.