Cim v2.0 is coming up next month. We have Base Reference Implementations (BRI’s) that are part of the shipped product. These are standardized, off-the-shelf solutions that are initially implemented to get customers up and running quickly. They are then customized to meet the customers different application scenarios. Thus, one BRI serves as the base for many applications within that solution type.
In Cim v2.0, we are adding the Social Business Processes solution type – what we call Cim Process. We have a number of different applications that we’ve built running up to the launch for beta including Project Initiation, Customer Stories, Process Improvements, Technical Solution Challenges, Requirements Gathering, Product Change Requests, Strategic Planning, and Enterprise Best Practices. We’ve done bake-offs/surveys/debates to decide which should be the BRI in the product. The official decision is Process Improvements.
The somewhat obvious reason is that a Process Improvement app logically relates to a solution type that is about social business processes. It makes sense to use it to get ideas, vet them and decide what business processes you want to create, change, etc. However, an even more powerful reason was that very few of our customers actually had any structured way of managing the process of improving processes. In addition, those that did only had methods that they could use to big, new, deep processes – this left a huge gap for improvements. As we showed them Process Improvements, this became clear, and, most quickly recognized the gap and wanted to address it.
Below is a screen shot of the home page of the winner in all of its Blue and Red glory.
Let’s talk a bit about this solution that will now be the BRI…
It is a powerful, yet simple solution. The nuance of process change is that not all change means creating new processes. Accordingly, within the application we provide for tagging your ideas for process improvements as New, Kill, More, Less or Change. Also the biggest process change is not necessarily the one that has the most important result. So, we let users tag their areas of impact.
It also helps that this solution amplifies the voice of the crowd. There is no question that many organizations have too much process or the wrong process that hinder results. So, finding out the reality, through visible social collaboration is a big advantage. Then, we have the crowd to vet, collaborate, comment, and do peer reviews of suggested improvements.
In addition, the app has a clean 4, stage-gate process to then put the suggestions through to make decisions on implementing the changes. Below is our new style Management Activity display where process managers can privately review, vote, and comment on each recommended improvement. Effectively, they have their own private “social eddie” in which to efficiently vet each suggestion – in both a subjective and empirical way.
So, you put the crowd “social eddie” for capturing and collaborating with the management “social eddie” for getting the investment decisions made and you have an effective social business process app for driving change in processes.
As the BRI for Social Business Processes it effectively comes in the box of Cim v2.0, so, this is one app that you can cross off your wish list.