In my post Top 5 Collaborative Apps to Liven Up SharePoint in 2012 I gave you some ideas to get people off to an engaged and lively collaborative start to the year. A good dose of lively, self-managed, engaged collaboration is fantastic and it will grow on people. And, if you prepare to drop a little Managed Work into the apps I mentioned you’ll really get a boost.
Here is how it works…
You set up your engaging collaborative community. Let’s take the Workplace Concierge Community (one of the 5). People are asking questions, answering them and helping each other to succeed. Let’s say you are watching the activity. You find out that you are getting a lot of questions about the clarity of your HR or Sales Policies. So, you look into it and realize that you aren’t doing a great job with how you are publishing that information. With some CorasWorks Work Management magic you can screen the collaborative activity and then drive tasks to others to make improvements and track the progress. You can then comment on the item when new and improved material is available.
For instance, below we show a collaborative community for an R&D Research Project. It is a listing of various posts in this community. Here the project people collaborate to get things done.
The next tab is Managed Work. Behind the collaboration is the ability to look at the collaborative activity and drive things forward in a structured way. Below we show a view of the posts in Managed Work display. These are available for managers/moderators to drive forward using CorasWorks actions. These automate work. You can create a broad range of actions to meet your needs. Below we are getting ready to create a task that will be tracked as part of the managed work for a particular item.
To the users that are participating, this back-end management may be invisible. The users may just interact in the community and see collaborative activity in their Activity Streams as shown below. They are focused on easy and convenient collaboration.
However, to managers you now have great resources to work with. Lets, take a look at the other 4 of the 5 collaborative apps I wrote about and see how a little work management behind the scenes can leverage the collaborative activity.
News Channels – you can set up a process for people to submit News that only they see. You then approve it and it is public and the collaboration begins.
SharePoint Users Helping SharePoint Users – As the users do their work, you now have the best source of information to drive formal support content, knowledge bases, and training. So, you can start creating tasks and tracking them for individual articles. The contributions by the community become the source for more formal output. BTW, make sure to provide recognition to the contributor and collaborators. A simply comment that you are using this for x does the trick.
What is Working? – This is vehicle to get ideas. Thus, you would put a simple process behind it to evaluate the contributions as ideas and approve them and then task them out for implementation. It is a great feeder for best practices. Again, make sure to provide recognition.
Build-Our-Workplace Request Community – This is really a process at its heart. People make requests and collaborate. But, by design it is publicly known that Team ABC is screening these items, engaging as a collaborators, and, approving items and pushing them forward. The Community will be looking and watching for action and results on their requests.
So, just because you have lively collaborative communities doesn’t mean that you aren’t leveraging these resources to make things happen that are concrete and purposeful. CorasWorks makes it easy to get both elements, engaging collaboration and structured work management, all wrapped up into one package.